Refund & Returns Policy

We want every pull, single, and sealed case you order from XCARDSX to arrive exactly as described. If something is not right, this policy explains how returns and refunds work.

Return Window

You may request a return within 30 days of the delivery date. To start a return, email contact@xcardsx.com with your order number and the reason for the return. Please do not send items back without contacting us first.

Return Conditions

  • Sealed product (booster boxes, cases, displays) is eligible for return only if it remains unopened, with the factory seal fully intact. Opened sealed product cannot be returned, as its contents constitute the value of the item.
  • Single cards must be returned in the same condition in which they were delivered, in their original protective packaging. Cards that have been played, altered, or removed from sleeves in a way that affects condition cannot be accepted.
  • Items must be returned with all original packaging and protection.

Refunds

Once your return is received and inspected, we will notify you of the outcome by email. Approved refunds are issued to the original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Return Shipping Costs

If the return is due to our error (wrong item, item not as described, or item damaged in transit), we will cover return shipping. For all other returns, return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will resolve the issue with a replacement, correction, or refund as appropriate.

Condition Descriptions

Card conditions are described in good faith on each product listing. Minor variations consistent with the stated condition grade are not considered defects. If you believe a card materially differs from its description, contact us within the return window and we will review it.

Non-Returnable Situations

  • Opened sealed product.
  • Items damaged after delivery through handling or storage.
  • Returns requested outside the 30-day window.

This policy does not limit any rights you hold under applicable consumer protection law.